JeffConnect Telehealth Consulting

Telemedicine/Telehealth Program Development Consulting

Jefferson Health has developed an industry leading telemedicine program called JeffConnect.

JeffConnect serves patients, physicians, employers and our community with easy to access, high-quality care delivered by our talented medical staff and telehealth professionals.

Successful telemedicine programs understand that the key to their success lies in the human factor engagement and operational workflows in concert with the right technology to meet their goals and objectives.  Telemedicine programs provide patients and physicians with convenient access to each other through video visits that save time and money while providing a higher quality healthcare experience to patients interacting with your healthcare system.

JeffConnect provides consulting services on a limited basis to healthcare organizations seeking guidance in launching or optimizing their telemedicine program.  JeffConnect has been where you are and has figured out how to navigate and succeed using telehealth in a complex healthcare environment.

Learn more about the courses and programs we offer:

The Jefferson Telehealth Consulting team conducts an extensive intake of the current state and partner to create a roadmap that supports internal strategies. In addition, our team will optimize current telehealth offerings, including on-demand care.

By leveraging clinical telehealth implementation strategies, our team focuses on:

  • Vendor selection
  • Use case identification
  • Educational roll-out
  • Legal considerations
  • Quality

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The National Center for Telehealth Education and Research (NCTER) will lead effective practices for Telehealth implementation through innovative research, training, and education to transform healthcare into the digital age.

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CME Credit

This one hour educational course will demonstrate the physical exam over telehealth, give the learner some creative ways in which physical exams can be done over video visits, outline which complaints can be treated, and how to think differently about our physical exam practice. At the end of the course, the student will be able to understand how to do an effective physical exam over telehealth and go forward utilizing it in their clinical practice.

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Our Team

Judd Hollander

Judd E. Hollander, MD - SVP, Healthcare Delivery Innovation

Judd E. Hollander, MD, is Senior Vice President of Healthcare Delivery Innovation at TJU and Associate Dean for Strategic Health Initiatives at Sidney Kimmel Medical College at Thomas Jefferson University and Professor & Vice Chair of Finance and Healthcare Enterprises in the Department of Emergency Medicine, where responsibilities include the JeffConnect Telemedicine Program and Jefferson Urgent Care. He graduated from New York University Medical School in 1986, completed an Internal Medicine Residency at Barnes Hospital in 1989, and an Emergency Medicine Residency at Jacobi Hospital in 1992. His research interests include innovative care delivery models, risk stratification of patients with potential cardiovascular disease; cocaine associated cardiovascular complications; and laceration and wound management. Dr. Hollander has published over 500 peer-reviewed articles, book chapters, and editorials on these and other topics. Dr. Hollander was President of the Society for Academic Emergency Medicine, chaired the SAEM Program Committee and Emergency Medicine Foundation Scientific Review Committee and was Deputy Editor for the Annals of Emergency Medicine, and co-chaired the National Quality Forum (NQF) committee to create a framework to support measure development for telehealth. Dr. Hollander was the awarded the ACEP Award for Outstanding Research in 2001, the Hal Jayne SAEM Academic Excellence Award in 2003 and the SAEM Leadership Award in 2011.

Frank Sites

Frank D. Sites, MHA, BSN, RN - Vice President, Connected Care Operations

Frank D. Sites, MHA, BSN, RN is the Vice President, Connected Care Operations at Thomas Jefferson University Hospitals in Philadelphia. In this role Mr. Sites is responsible for leading all internal and external growth initiatives including all clinical, technical, support and regulatory activities impacting the enterprise-wide telehealth program. Previously, Frank has served as the Operations Director a tele-ICU in a large academic health system that provided tele critical care services to several hospitals. Frank has served in a variety of nursing leadership roles including Chief Nurse Executive of Good Shepherd Penn Partners and served as a Clinical Director of Emergency Nursing and Patient Progression at Pennsylvania Hospital, and as the Division Director of Critical Care at Reading Health System.

Frank graduated from Holy Family University with a Bachelor of Science in nursing and earned his master’s degree in Healthcare Administration from Saint Joseph’s University. Frank previously held an editorial appointment for the American Association for Critical Care Nurses Journal as a reviewer in the areas of telemedicine and tele-critical care and as an expert reviewer for the AACN’s TeleICU consensus statement supporting high acuity, progressive and critical care.  Currently he serves as an expert journal reviewer for Telemedicine and e-Health and volunteers his time as the Regional Lead for the Pennsylvania Action Coalition for practice innovation.


Anna Marie Chang, MD MSCE  - Medical Director, E-Visits 
Associate Professor, Department of Emergency Medicine

Anna Marie Chang MD MSCE is the Medical Director of E-Visits and Associate Professor in the Department of Emergency Medicine. She graduated from Northwestern University Feinberg School of Medicine in 2006, completed an emergency medicine residency and research fellowship at the Hospital of the University of Pennsylvania.

Dr. Chang serves as a telehealth core team member focused on care delivery, quality improvement, and in the reductions in practice variability as it relates to telehealth adoption.  Her research expertise is in diagnostic and clinical trials for patients with acute care needs in the emergency department. She has received funding from NIH, PCORI, and foundations for her work. 


Shruti Chandra, MD - Program Director, Digital Health and Telehealth Facilitator Certificate
Assistant Professor, Co-Clerkship Director, Department of Emergency Medicine

Dr. Shruti Chandra is the Program Director, Digital Health and Telehealth Facilitator Certificate
Assistant Professor, Co-Clerkship Director, Department of Emergency Medicine at Thomas Jefferson University and Methodist Hospital. Dr Chandra became involved in Telehealth as a Telehealth practitioner and developer of the Telehealth Facilitator Certificate Program for which she is currently the program director. She is invested in education at undergraduate, graduate and professional levels as well as research in Telehealth. Dr Chandra is the Clerkship Director for EM and the Associate Director for Education and Curricula in Emergency Medicine and is involved in undergraduate education, graduate level teaching as well as faculty development programs. She obtained her MD at Jefferson Medical College and completed her Emergency Medicine residency and Medical Education fellowship at Jefferson. She has a Masters in Education for Health Professions from Johns Hopkins University.


Kristin L. Rising, MD MSHP - Director of the Jefferson Center for Connected Care
Associate Professor, Department of Emergency Medicine

Kristin L. Rising, MD MSHP, is Director of the Jefferson Center for Connected Care and Associate Professor in the Department of Emergency Medicine. She graduated from University of California San Francisco (UCSF) medical school in 2008, completed Emergency Medicine Residency at Boston Medical Center in 2012, and received a Masters of Science in Health Policy at the University of Pennsylvania in 2014.

Her research goal is to develop evidence-based practices for providing compassionate care focused on addressing each individual’s psychosocial and medical needs. She has led grants from numerous foundations, PCORI, AHRQ, and the NIH. Her current research portfolio includes addressing patient uncertainty related to seeking care and developing novel approaches to reduce the impact of social determinants of health including food and digital literacy. She was awarded the 2020 Society for Academic Emergency Medicine Young Investigator Award. In addition, she has been on multiple national expert panels, including being an ongoing member of the Centers for Medicare and Medicaid’s expert panel for Quality Measurement, and is on the editorial board for Annals of Emergency Medicine and Academic Emergency Medicine.

Matthew Coccagna

Matthew Coccagna MBA, PMP - Director, Telehealth and JeffConnect

Matthew Coccagna is the Enterprise Director for Telehealth & JeffConnect at Jefferson Health. He manages a strategically aligned portfolio of digital health initiatives and operations ensuring superior experiences for Jefferson providers and patients and influencing the future of healthcare delivery.

Prior to joining Jefferson, Matthew implemented complex enterprise-wide IT projects for community-based hospitals and large academic medical centers such as Penn Medicine. Matthew has a wealth of experience both in large academic settings and community-based organizations where he provided expertise in the development of its project management office (PMO).

With over 15 years of full spectrum healthcare IT experience, Matthew excels at inspiring change and driving results. He galvanizes diversely positioned stakeholders and cultivates shared visions to develop cohesive teams that foster creativity, problem solving, and transparency.

Matthew earned his BS in Business Administration with a concentration in Management Information Systems from Saint Joseph's University and his MBA specializing in Innovation Management and Entrepreneurship from Drexel University. He is a certified Project Management Professional (PMP).