Telehealth Services

Thanks to video technology, receiving care from your doctor has never been easier or more convenient. You can see your doctor or provider from the privacy and comfort of your own home on your computer, phone or tablet.  These telehealth visits provide a variety of helpful services for issues, including, but not limited to:

  • minor illnesses
  • injuries
  • symptoms from a chronic condition
  • general health and wellness concerns

Here’s everything you need to know about Jefferson Health’s telehealth services by using JeffConnect On-Demand or scheduled video visits.

On-Demand (JeffConnect)

Jefferson providers are available 24/7, all year long, when you use JeffConnect's On-Demand Video Visits. You can connect with our clinicians anytime, anywhere, whether at home, vacation or work. Our team will evaluate you and provide you with the information needed for the right next step in your care. This can include calling in a prescription, advising on whether you should be seen in person by a provider, or staying home until symptoms subside.

From a stomach ache to possible sprains, JeffConnect On-Demand provides quick service to help you on your way to feeling better.

Scheduling Video Appointments

Making an appointment shouldn't be difficult. At Jefferson Health, we’ve set up the following ways to use our scheduled video visits, depending on where your provider is located within the health system:

Jefferson Center City, South Philadelphia or New Jersey Campuses

If your provider sees patients at one of the below locations, please log in to your MyChart account to schedule a video appointment. You can also call your provider’s office directly to make an appointment.

Campuses include:

  • Thomas Jefferson University Hospital
  • Jefferson Hospital for Neuroscience
  • Jefferson Methodist Hospital
  • Jefferson Cherry Hill Hospital
  • Jefferson Stratford Hospital
  • Jefferson Washington Township Hospital

If you are signing up for the first time, you must activate your free, secure MyChart Patient Portal account at least 24 hours before your visit. If you need an instant activation link to your account, you can call 1-800-JEFF-NOW (1-800-533-3669).

Detailed MyChart Instructions >

Jefferson Abington or Northeast Campuses

If your provider sees patients at one of the below locations, please call your provider’s office to schedule a video appointment. Once your appointment is scheduled, you will need to sign in to JeffConnect for your video appointment. Please register for JeffConnect ahead of time, if you do not already have an account.

Campuses include:

  • Abington Jefferson Health
  • Abington Lansdale Jefferson Health
  • Jefferson Bucks Hospital
  • Jefferson Frankford Hospital
  • Jefferson Torresdale Hospital
  • Magee Rehabilitation Hospital

Detailed Instructions for Scheduled Visits>

If you have appointments with providers in multiple locations, you will need both a MyChart and JeffConnect account.

Call 1-800-JEFF-NOW (1-800-533-3669), or your provider's office if you would like more information.