Health Visits During Coronavirus

Safety is Our Main Focus

At Jefferson, we’re committed to ensuring the health and safety of our staff and patients is our priority. Here are just some of the steps we are taking to keep you safe:

Universal Masking

  • Equipped all employees with masks
  • Provide masks to patients who need them

Encourage Social Distancing

  • Reconfigured seating in lobbies, cafeterias and waiting rooms in accordance with the Centers for Disease Control’s (CDC) recommendation of keeping at least six feet of space between you and others
  • No more than three people allowed in an elevator

Maintain A Hygienic Environment

  • Hand sanitizers are available at all entrances and elevators
  • Encourage hand washing for 20 seconds whenever possible
  • Increased efforts to clean and disinfect patient care areas

“Low Touch” Care

  • No touch registration options are available on mobile phones to reduce time at care sites

Institute Visitor Policy With Humanity

Shift Routine Office Visits To Online Visits

  • Connect with your doctors — anytime, anywhere — through your cell phone, tablet or computer with our renowned JeffConnect® app
  • JeffConnect® can be used for primary and specialty care appointments

Stay Informed

  • As information continually changes surrounding coronavirus, we’ll make sure to keep you updated on new policies, guidelines, testing, and more. Learn more.

Delivering Care Safely

Whether you are feeling sick, have a chronic condition, or require urgent care, going to the hospital or visiting your doctor during the Coronavirus (COVID-19) crisis may give you pause. However, it’s important that you not delay your care, including testing and treatments.

Jefferson Health has taken the necessary steps to ensure that all of our patients and healthcare providers are safe at all of our locations.

Emergency Department Visits

If you are experiencing a medical emergency, please call 9-1-1.

We are able to safely care for all patients who have urgent or emergency medical needs, while separating those patients suspected of having COVID-19.

To ensure your safety, we have implemented the following guidelines:

  • External triage to divide patients with COVID vs non-COVID risks
  • Divided emergency department into high-risk and low-risk sections
  • Continually educating staff and providers on testing processes
  • Implemented best practices for Personal Protective Equipment (PPE) to protect both patients and staff
  • Implemented best practices for room cleaning between patients
  • Defined specific high and low-risk (inpatient) units
  • Collaborated with admitting providers to determine appropriate admission locations

Don’t delay care. If you are showings signs of stroke, symptoms of a heart attack, or other urgent concern, call 9-1-1 to visit the nearest hospital.

Stroke Signs

When it comes to stroke, any one of these sudden signs could mean a stroke. BE FAST call 911.

Balance – Balance loss

Eyes – Eyes are blurred

Face – Face is drooping

Arm – Arm weakness

Speech – Speech is slurred

Time – Time to call 911 right away

In-person Scheduled Visits

If you have an appointment with your healthcare provider that has not been canceled or moved to a virtual appointment, our in-person care enforces guidelines of the highest quality.

In order to help patients who visit our locations, we have:

  • Added early-morning and evening appointments for patients with medical conditions that make them more susceptible to illness
  • Created a “no-touch” registration option via your mobile phone
  • Created patient exam rooms that reduce unnecessary contact with in-room surfaces
  • Expanded space between waiting room chairs
  • Scheduled cleanings of all care areas throughout the day
  • Supplied our care team members with masks and protective equipment, as well as with consistent testing
  • Developed a policy to provide all patients with masks, if they have not brought their own
  • Expanded ICU capabilities and bed capabilities to ensure no patient goes without care
  • Screened all visitors and patients at designated entry points for each hospital

If you have an appointment, or need to visit, but you are experiencing flu-like or upper respiratory symptoms, you should first contact your healthcare provider or use our telehealth services.

Heart Attack Signs

It is important to recognize some common symptoms that may indicate a heart attack or serious cardiovascular condition. Heart attack symptoms can vary between men and women, so it is import to act fast to save your life, be sure to call 9-1-1- immediately.  Some symptoms can include:

  • Pressure, squeezing, fullness or pain located at the center of your chest. If this discomfort lasts more than a few minutes, or goes away and comes back, take immediate action and call 911.
  • Pain or discomfort in one or both arms, the back, neck, jaw or your stomach.
  • Shortness of breath that may or may not accompany chest discomfort.
  • Signs such as a cold sweat, nausea or lightheadedness.