Jefferson Health’s team of physicians and healthcare professionals include national experts who have decades of experience in caring for patients with infectious diseases and in activating comprehensive, response management plans when public health threats develop.

To date, Jefferson Health has cared for more COVID-19 patients than any other system in the Philadelphia area. Additionally, none of the patients in our care have been infected by those patients who were admitted with COVID-19.

Help us keep you, your loved ones and our healthcare professionals safe.

During normal times, Jefferson Health openly welcomes families and guests who want to connect with and comfort patients receiving care. We understand how important this is to you and to them as they heal and feel supported during their recovery.

The pandemic has presented all of us with some new challenges, and while we’re fully committed to providing patient and family-centered care, we must also ensure the safety of everyone entering our facilities.

Please take the time to review our updated hospital and visitor policy before visiting any of our Jefferson locations. Jefferson Health resumes surgeries in Pennsylvania and New Jersey. All surgical patients must be cleared for surgery and be tested for COVID-19 prior to their procedure.

Thank you for your understanding during this challenging time. Our goal is to protect you, your loved ones and our staff. Patient and public safety are always our top priorities.


Jefferson Health is taking the necessary steps to ensure that all of our patients and healthcare providers are safe - whether visiting the Emergency Department or visiting a provider’s office.Learn more >

Please note:  If you or someone you know is experiencing symptoms of COVID-19, you can use JeffConnect® for a telehealth consult with a Jefferson doctor anytime, anywhere through your cell phone, tablet, or computer with a webcam.  Plan ahead and be ready – read the CDC’s resource list for your household.

Do you need food, medical care, housing, transportation or other services? Check out our searchable database– the Jefferson Health Community Resource– for services close to you.


Please know that every patient is unique -- as is the circumstance surrounding their care. Our care teams will always compassionately consider those circumstances when making decisions about visitor/ family presence.


  • If you are a family member, visitor or support person you should wear your own face covering at all times when entering our facilities. This protects you, our patients and our staff. Face coverings can be made from a variety of materials, including cloth. It is very important that the facemask is worn at all times while in the hospital building (it may be removed while eating).
  • If you do not have a face covering, a facemask will be offered to you. If you are unable to wear a mask for protection, you should not visit our facilities**. Your safety and the safety of others is really important.
  • When you are in our facilities we ask that you please wash your hands often, and limit touching surfaces in patient care areas.
  • We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms. If you have symptoms we will ask you to delay your visit.
  • If you have traveled to one of the areas that are listed on the or websites (depending on your hospital/practice location) you will also be asked to postpone your visit.** However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.

** If you are unable to visit a patient in person, our staff can help set up a video visit with the patient through the use of technology.

Inpatient Guidelines

Visiting non-coronavirus patients

  • As mentioned above you must wear a face covering at all times.
  • No visitors under the age of 16 are allowed.
  • When visiting a patient, we will ask you to please stay in the room except for your own basic personal needs (ex: food, using the restroom).
  • We will welcome one visitor at a time. Several exceptions are listed below:
    • ED/clinics/surgeries/procedures – one support person will be permitted; in very busy times, especially when patients are placed in hallways, it may be necessary to severely limit visitors.
    • Maternity – one support person will be permitted every 24 hours.
    • Neonatal ICU – two parents or guardians will be permitted every 24 hours.
    • Pediatrics/minors who are patients – one parent or guardian may stay with the minor.
    • Patients with physical, intellectual, developmental disabilities and/or cognitive impairments - one support person will be permitted every 24 hours. (For patients with lengthy hospitalizations, the patient or family/caregiver may assign two support people, but only one support person may be present at a time.)
    • End-of-life – the number of visitors will be determined by the care team after discussions with the immediate family.

Inpatient Guidelines

Visiting coronavirus patients (or patients with coronavirus symptoms) 

  • To protect you and our patients, visitors are not allowed. However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.

Patients who leave the hospital:

  • A patient who has coronavirus or symptoms of coronavirus, will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
  • A patient who does not have coronavirus may have one visitor/support person who can be with the patient as he or she leaves the unit and is brought to the vehicle. If there is a second visitor, that individual should stay in the vehicle.

At Jefferson Health, the health and safety of our patients and staff is our top priority. Given the current circumstances surrounding coronavirus (COVID-19), we are taking every precaution to help prevent the potential spread of this virus in our region. With this in mind, our outpatient practices are offering the following guidelines:

If you meet the below screening criteria and would like to speak with a physician immediately for further evaluation, please leverage our JeffConnect platform. Should the JeffConnect provider determine a COVID-19 test is necessary, we have outpatient testing centers available throughout the region.

Current Screening Criteria:

  • Have you traveled internationally in the past 14 days?
  • Do you have any of the following symptoms?
    • Cough
    • Fever
    • Shortness of Breath

All of our outpatient practices remain open for patient care. Patients with known risk factors are advised to consider converting upcoming office visits to telehealth visits.  If you would like to explore this option, please call 1-800-JEFF-NOW (1-800-533-3669), or contact your provider’s office directly.

Risk factors are currently defined as:

  • Patients 60 years of age and above
  • Patients with known cardiac and pulmonary conditions
  • Patients with upper respiratory infection symptoms, including, but not limited to:
    • Cough
    • Fever
    • Shortness of Breath

If you have an upcoming visit, please pre-register through the MyChart Patient Portal prior to coming into the office. You can also call you provider’s office directly and schedule a video appointment. Learn more about our telehealth services.

Mobile-testing sites for COVID-19 are open at all major Jefferson locations, throughout Abington, Northeast Philadelphia and New Jersey.

Jefferson patients with physician-ordered COVID-19 tests can either walk or drive up to the sites, which are designed to control infection and and limit symptomatic (non-emergent) patients from entering enclosed care spaces such as crowded emergency rooms.

Your physician will provide additional information about our testing sites, including rules for arriving at our sites.

Retroactive to March 18, 2020, and consistent with the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security Act, health plans are to provide coverage, without member cost-sharing requirements, for any COVID-19 diagnostic testing and certain directly related items and services.  Please note that federal guidance about these new laws was issued mid-April, so if you believe your COVID-19-related claim was incorrectly processed, please contact your plan’s Member Services to have your claim reprocessed. The test price is $180.

For symptomatic and asymptomatic patients who test positive for the first time for COVID-19, it is assumed these individuals are both infected and contagious and require appropriate isolation and PPE by all healthcare workers.
Based on virologic and epidemiologic studies, it is believed that COVID-19-infected patients are infectious from a few days before symptom onset to around 10 days after symptom onset. Even for these individuals who test positive after 10 days, studies have not been able to detect infectious virus from these individuals.
Without retesting, the CDC recommends that quarantine precautions for asymptomatically COVID-19 infected patients be continued for 10 days after the first positive test.

If a previously infected person has recovered clinically but later develops symptoms suggestive of COVID-19 infection, they should be both quarantined and retested.  

If an infected person has clinically recovered, they should continue to wear masks in public places, especially indoor locations.  

For a person who has previously tested positive for COVID-19 and clinically recovered but gets retested later, quarantining is a decision should be made on a case-by-case basis.

If the positive test occurs 6 weeks or less from the time of the COVID-19 diagnosis and the patient remains asymptomatic, it may be persistent test positivity rather than continued ongoing infection.  If the positive test occurs after 6-8 weeks, the decision to quarantine depends upon the presence or absence of symptoms and careful review of the individual’s medical history, in consultation with an infectious disease physician.

For a patient who has previously tested positive for COVID-19 within the last 3 months, they do not require COVID-19 testing if they are re-hospitalized or in need of a procedure.

Patients with minimal or no symptoms who are being re-hospitalized or preparing for a procedure, either inpatient or outpatient, repeat COVID-19 testing should not be performed unless it is beyond 3 months since the first positive test.

Of course, any patient with symptoms that could be due to COVID-19 should be tested and isolated, as medically indicated. If retesting of an asymptomatic individual is performed and returns positive, they do not need to be isolated. If there is any question in such cases, the most prudent approach is to isolate the patient and confer with an infectious disease physician.

If you have been tested for COVID-19, the results may take between 3-5 days. The results of your test may return in your patient portal account and you will be contacted by a member of the Jefferson Health team for further discussion.

Until you are contacted by a Jefferson Health team member regarding your results, you should practice the following precautions, including:

  • Separate yourself from other people in your home. 
  • Avoid sharing personal household items.
  • Clean your hands often. 
  • Clean all "high-touch" surfaces. 
  • Cover your cough or sneeze. 
  • Seek prompt medical attention if your illness is worsening (difficulty breathing, shortness of breath). 
  • Put on a face mask before you enter the healthcare facility. 

Do not contact the emergency department or Jefferson outpatient clinics for the results of the test. If your test result has not returned after 5 days, you may contact your Jefferson health provider’s office for further guidance.

If you, or a loved one, is given Remdesivir as a treatment option, please read our fact sheet detailing risks and benefits of taking this medication.

Jefferson Urgent Care Centers offer patients a full assessment for COVID-19 anti-body testing. The assessment includes a full evaluation by a physician to review symptoms (no fever and no COVID-19 symptoms for 2+ weeks). A blood sample is drawn, sent to the patient's lab of choice and results are available in the MyChart Patient Portal within 3-5 days.

Location Hours Days
Jefferson Cherry Hill Hospital 7AM – 5PM

8AM – 12PM
Monday – Friday

Jefferson Stratford Hospital 7AM – 5PM

8AM – 12PM
Monday – Friday

Jefferson Washington Hospital 7AM – 5PM

8AM – 12PM
Monday – Friday

Thomas Jefferson University Hospital 7AM - 5PM Monday - Friday
Jefferson Methodist Hospital 6:30AM to 4PM Monday - Friday
Jefferson Bucks Hospital 24x7 24x7
Jefferson Frankford Hospital 7AM – 5PM

8AM -12PM
Monday – Friday

Jefferson Torresdale Hospital 7AM to 4:30PM Monday – Friday
Abington Hospital 7AM - 5PM

7AM -12PM
Monday – Friday

Abington Lansdale Hospital 7AM – 5PM

7AM – 12PM
Monday – Friday

Abington – 605 North Bethlehem Pike, Ambler 7AM – 3PM Monday – Friday
Abington—721 Arbor Way, Blue Bell CLOSED  
Abington Urgent Care – 1820 Bethlehem Pike, Flourtown CLOSED  
Abington – 118 Welsh Rd, Horsham CLOSED  
Abington - 8250 Old York Rd, Elkins Park CLOSED  
Abington - Rydal Square, Jenkintown 7AM – 3PM Monday - Friday
Abington – 225 Newtown Rd., Warminster 7AM to 3PM

8AM – 12PM
Monday – Friday

Abington - 1010 Horsham Rd., North Wales CLOSED  
Abington - 408 Huntingdon Pike, Rockledge 7AM – 3PM Monday - Friday
Abington - 1380 Easton Road, Warrington CLOSED  
Abington – 2729 Blair Mill Rd., Willow Grove 6:30AM to 2:30PM Monday – Friday
Abington Urgent Care – 2603 Easton Rd., Willow Grove CLOSED  

Blood donations are not only safe, but necessary at this time. If you are eligible to donate, you can sign up here: 

Jefferson Blood Donation Center


Last Updated: 09/21/2020

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