Please know that every patient is unique -- as is the circumstance surrounding their care. Our care teams will always compassionately consider those circumstances when making decisions about visitor/ family presence.
- If you are a family member, visitor, or support person you will be provided a face mask when you enter the hospital. This protects you, our patients and our staff. It is very important that the face mask is worn at all times while in the hospital building.
- Your mask must cover your nose and mouth.
- As we are seeing cases of COVID increase it is extremely important that mask wearing be strictly followed especially while inside the patient room.
- If you do not have a face covering, a facemask will be offered to you. If you are unable to wear a mask for protection, you should not visit our facilities**. Your safety and the safety of others is really important.
- If you are unable to wear a mask for protection, you should not visit our facilities**. Your safety and the safety of others is really important.
- When you are in our facilities we ask that you please wash your hands and/or use sanitizer often, and limit touching surfaces in patient care areas.
- We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms. If you have symptoms we will ask you to delay your visit.
- If you have traveled to one of the areas that are listed on the PA.gov or NJ.gov websites (depending on your hospital/practice location) you will also be asked to postpone your visit.** However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.
** If you are unable to visit a patient in person, our staff can help set up a video visit with the patient through the use of technology.
Visiting non-coronavirus patients
- As mentioned above you must wear a face covering at all times.
- No one under the age of 18 is allowed as a visitor at this time. Exceptions may apply (such as for end of life or other critical times) and will be reviewed by the care team.
- When visiting a patient, we will ask you to please stay in the room except for your own basic personal needs (e.g.: food, restroom). Please do not eat in the patient room and keep your mask on at all times.
- We will welcome one visitor per patient per day. Several exceptions are listed below:
- ED – one support person if the volume of patients in the ED allows; in very busy times, especially when patients are placed in hallways, it may be necessary to severely limit visitors.
- Maternity – one support person will be permitted every 24 hours.
- Clinics/surgeries/procedures – one support person will be permitted.
- Neonatal ICU – two parents or guardians will be permitted every 24 hours.
- Pediatrics/minors who are patients – one parent or guardian may stay with the minor.
- Patients with physical, intellectual, developmental disabilities and/or cognitive impairments - one support person will be permitted every 24 hours. (For patients with lengthy hospitalizations, the patient or family/caregiver may assign two support people, but only one support person may be present at a time.)
- End-of-life – the number of visitors will be determined by the care team after discussions with the immediate family.
Visiting COVID-19 positive patients (or patients with coronavirus symptoms)
- To protect you and our patients, visitors are not allowed. However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.
Patients who leave the hospital:
- A patient who has coronavirus or symptoms of coronavirus, will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
- A patient who does not have coronavirus may have one visitor/support person who can be with the patient as he or she leaves the unit and is brought to the vehicle. If there is a second visitor, that individual should stay in the vehicle.
Thank you for your understanding during this challenging time. Our goal is to protect you, your loved ones and our staff. Patient and public safety are always our top priorities.
Thank you for choosing Jefferson Health for your care and the care of your loved ones.