Jefferson Health’s team of physicians and healthcare professionals include national experts who have decades of experience in caring for patients with infectious diseases and in activating comprehensive, response management plans when public health threats develop.

To date, Jefferson Health has cared for more COVID-19 patients than any other system in the Philadelphia area. Additionally, none of the patients in our care have been infected by those patients who were admitted with COVID-19.

Patient and Family-Centered Care

During normal times, Jefferson Health openly welcomes families and guests who want to connect with and comfort patients receiving care. We understand how important this is to you and to them as they heal and feel supported during their recovery. 

It is important to be aware that visitor guidelines change continuously based on state, county and local hospital guidance and recommendations. We will be reviewing guidelines at regular intervals and will update this policy accordingly.

Please be aware that visitor recommendations may differ across the enterprise.

New Jersey Hospital Locations: Visitations vary by county. Please check the New Jersey Hospital Association's website to identify the level of visitation allowed by county:

Additionally you can find important information and updates for each state on these websites or

We have created the following health protocols you should review before you visit any of our Jefferson locations.

Please know that every patient is unique – as is the circumstance surrounding their care. Our care teams will always compassionately consider those circumstances when making decisions about visitor/ family presence.


  • If you are a family member, visitor, or support person you will be provided a face mask when you enter the hospital. This protects you, our patients and our staff. It is required that a face mask is worn at all times (ensuring that it covers both your mouth and your nose) while in the hospital building. It may be removed while eating in designated locations in the hospital (not in the patient room).
  • If you are unable to wear a mask for protection, you should not visit our facilities**
  • When you are in our facilities we ask that you please wash your hands or use the hand sanitizer, and limit touching surfaces in patient care areas.
  • We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms, typically cough, fever, shortness of breath as well as a number of other symptoms. If you have symptoms we will ask you to delay your visit.
  • If you are COVID positive or are being tested for COVID we will ask you to delay your visit until you have met clearance protocols as per the CDC:
  • Vaccination with the COVID 19 vaccine will not change any of these requirements. Masks, social distancing and hand hygiene must continue to be used and practiced.

** If you are unable to visit a patient in person, our staff can help set up a video visit with the patient through the use of our technology.

Inpatient Guidelines

Visiting non-coronavirus patients

  • As mentioned above you must wear the hospital approved face covering at all times that covers your nose and mouth
  • When visiting a patient, we will ask you to please stay in the room except for your own basic personal needs (e.g., food, restroom). Please do not eat in the patient room and keep your mask on at all times.
  • Minors: At this time, only those 18 and over are permitted to visit. Exceptions may apply (such as for end-of-life or other critical times) and will be reviewed by the care team.
  • IN NJ JEFFERSON FACILITIES (to be compliant with the NJHA)

    No visitors are permitted with limited exceptions (see below)

    • Emergency Department – one parent or guardian of pediatric for the duration of the stay
    • Obstetrics/L&D – one support person for the duration of birth patient’s stay
      • One doula for the duration of birth parent’s stay
    • Adult Inpatient – for patient in hospital more than 72 hours- one visitor must be the same person
    • Surgery/procedure – one visitor until patient is taken into prep
      • Visitor must then leave
    • Pediatrics – same two parents or guardians may visit at the same time
      • Siblings may be permitted for end of life
    • Psychiatry - Permission is granted at discretion of care team
    • End-of-life – Up to two visitors may visit at the same time, but visitors may switch throughout the days (exceptions will be determined by the care team after discussions with the immediate family)
    • Overall Exceptions – may apply to pediatrics, labor and delivery, end of life, and patients with intellectual, developmental or cognitive impairment including dementia, communication barriers or behavioral concerns

    We will welcome one visitor per day. This must be the same person for the entire day. Several exceptions are listed below:

    • Emergency Department – No support persons will be permitted unless the patient is with physical, intellectual, developmental disabilities and/or cognitive impairments
    • Clinics/surgeries/procedures – one support person will be permitted
    • Maternity – one support person for the duration of birth patient’s stay
      • One doula for the duration of birth parent’s stay
    • Neonatal ICU – two parents or guardians will be permitted every 24 hours
    • Pediatrics/minors who are patients – two parents or guardians may stay with the minor
    • Patients with physical, intellectual, developmental disabilities and/or cognitive impairments - two support people will be permitted every 24 hours. (For patients with lengthy hospitalizations, the patient or family/caregiver may assign two support people)
    • End-of-life – Up to two visitors may visit at the same time, but visitors may switch throughout the days (exceptions will be determined by the care team after discussions with the immediate family)

Inpatient Guidelines

Visiting COVID-19 positive patients (or patients with coronavirus symptoms)

  • To protect you and our patients, visitors are not allowed to visit. However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.

Outpatient Guidelines

  • As mentioned above you must wear the hospital-approved face covering at all times that covers your nose and mouth
  • Clinics/ambulatory practices – one support person will be permitted
  • Pediatrics/minors who are patients – two parents or guardians may stay with the minor
  • Minors: A child under the age of 18 is allowed to accompany a parent or caregiver during their medical appointment or PAT visit. Minors (2 years old and older) MUST wear a mask at all times and must social distance appropriately.

Patients who leave the hospital:

  • A patient who has COVID-19 or symptoms of COVID-19 will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
  • A patient who does not have COVID-19 may have one visitor/support person who can be with the patient as he or she leaves the unit and is brought to the vehicle. If there is a second visitor, that individual should stay with the vehicle.

Thank you for your understanding during this challenging time. Our goal is to protect you, your loved ones and our staff.

Thank you for choosing Jefferson Health for your care and the care of your loved ones.

Jefferson Health is committed to the health and safety of our patients. Currently, we are awaiting directions from federal and regional authorities on their plans for vaccine distribution to the public. Jefferson is actively preparing for patient vaccination and will evaluate whatever vaccine we receive for its safety and efficacy. Due to the evolving nature of vaccine supplies, we ask that you not contact your doctor's office at this time regarding the availability of COVID vaccines.

Please visit our Vaccine Information page for more details. 

At Jefferson Health, the health of our patients and staff is our top priority. Given the current circumstances surrounding coronavirus (COVID-19), we are taking every precaution to help prevent the potential spread of this virus in our region. With this in mind, our outpatient practices are offering the following guidelines:

If you meet the below screening criteria and would like to speak with a physician immediately for further evaluation, please leverage our JeffConnect platform. Should the JeffConnect provider determine a COVID-19 test is necessary, we have outpatient testing centers available throughout the region.

Current Screening Criteria:

  • Have you traveled internationally in the past 14 days?
  • Do you have any of the following symptoms?
    • Cough
    • Fever
    • Shortness of Breath

All of our outpatient practices remain open for patient care. Patients with known risk factors are advised to consider converting upcoming office visits to telehealth visits.  If you would like to explore this option, please call 1-800-JEFF-NOW (1-800-533-3669), or contact your provider’s office directly.

Risk factors are currently defined as:

  • Patients 60 years of age and above
  • Patients with known cardiac and pulmonary conditions
  • Patients with upper respiratory infection symptoms, including, but not limited to:
    • Cough
    • Fever
    • Shortness of Breath

If you have an upcoming visit, please pre-register through the MyChart Patient Portal prior to coming into the office. You can also call you provider’s office directly and schedule a video appointment. Learn more about our telehealth services.

Mobile-testing sites for COVID-19 are open at all major Jefferson locations, throughout Abington, Northeast Philadelphia and New Jersey.

Jefferson patients with physician-ordered COVID-19 tests can either walk or drive up to the sites, which are designed to control infection and and limit symptomatic (non-emergent) patients from entering enclosed care spaces such as crowded emergency rooms.

Click here for our complete list of Jefferson hospitals and mobile-testing sites, as well as our full guide to testing sites in Pennsylvania and New Jersey (including information for those with or without insurance.) 

Your physician will provide additional information about our testing sites, including rules for arriving at our sites.

Retroactive to March 18, 2020, and consistent with the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security Act, health plans are to provide coverage, without member cost-sharing requirements, for any COVID-19 diagnostic testing and certain directly related items and services.  Please note that federal guidance about these new laws was issued mid-April, so if you believe your COVID-19-related claim was incorrectly processed, please contact your plan’s Member Services to have your claim reprocessed. The test price is $180.

For symptomatic and asymptomatic patients who test positive for the first time for COVID-19, it is assumed these individuals are both infected and contagious and require appropriate isolation and PPE by all healthcare workers.
Based on virologic and epidemiologic studies, it is believed that COVID-19-infected patients are infectious from a few days before symptom onset to around 10 days after symptom onset. Even for these individuals who test positive after 10 days, studies have not been able to detect infectious virus from these individuals.
Without retesting, the CDC recommends that quarantine precautions for asymptomatically COVID-19 infected patients be continued for 10 days after the first positive test.

If a previously infected person has recovered clinically but later develops symptoms suggestive of COVID-19 infection, they should be both quarantined and retested.  

If an infected person has clinically recovered, they should continue to wear masks in public places, especially indoor locations.  

For a person who has previously tested positive for COVID-19 and clinically recovered but gets retested later, quarantining is a decision should be made on a case-by-case basis.

If the positive test occurs 6 weeks or less from the time of the COVID-19 diagnosis and the patient remains asymptomatic, it may be persistent test positivity rather than continued ongoing infection.  If the positive test occurs after 6-8 weeks, the decision to quarantine depends upon the presence or absence of symptoms and careful review of the individual’s medical history, in consultation with an infectious disease physician.

For a patient who has previously tested positive for COVID-19 within the last 3 months, they do not require COVID-19 testing if they are re-hospitalized or in need of a procedure.

Patients with minimal or no symptoms who are being re-hospitalized or preparing for a procedure, either inpatient or outpatient, repeat COVID-19 testing should not be performed unless it is beyond 3 months since the first positive test.

Of course, any patient with symptoms that could be due to COVID-19 should be tested and isolated, as medically indicated. If retesting of an asymptomatic individual is performed and returns positive, they do not need to be isolated. If there is any question in such cases, the most prudent approach is to isolate the patient and confer with an infectious disease physician.

If you have been tested for COVID-19, the results may take between 3-5 days. The results of your test may return in your patient portal account and you will be contacted by a member of the Jefferson Health team for further discussion.

Until you are contacted by a Jefferson Health team member regarding your results, you should practice the following precautions, including:

  • Separate yourself from other people in your home. 
  • Avoid sharing personal household items.
  • Clean your hands often. 
  • Clean all "high-touch" surfaces. 
  • Cover your cough or sneeze. 
  • Seek prompt medical attention if your illness is worsening (difficulty breathing, shortness of breath). 
  • Put on a face mask before you enter the healthcare facility. 

Do not contact the emergency department or Jefferson outpatient clinics for the results of the test. If your test result has not returned after 5 days, you may contact your Jefferson health provider’s office for further guidance.

If you, or a loved one, is given Remdesivir as a treatment option, please read our fact sheet detailing risks and benefits of taking this medication.

Jefferson Urgent Care Centers offer patients a full assessment for COVID-19 anti-body testing. The assessment includes a full evaluation by a physician to review symptoms (no fever and no COVID-19 symptoms for 2+ weeks). A blood sample is drawn, sent to the patient's lab of choice and results are available in the MyChart Patient Portal within 3-5 days.

Location Hours Days
Jefferson Cherry Hill Hospital 7AM – 5PM

8AM – 12PM
Monday – Friday

Jefferson Stratford Hospital 7AM – 5PM

8AM – 12PM
Monday – Friday

Jefferson Washington Hospital 7AM – 5PM

8AM – 12PM
Monday – Friday

Thomas Jefferson University Hospital 7AM - 5PM Monday - Friday
Jefferson Methodist Hospital 6:30AM– 4PM Monday - Friday
Jefferson Bucks Hospital 24x7 24x7
Jefferson Frankford Hospital 7AM – 5PM

8AM –12PM
Monday – Friday

Jefferson Torresdale Hospital 7AM – 4:30PM Monday – Friday
Abington Hospital 6:30AM – 5PM

Monday – Friday

Abington Lansdale Hospital 7AM – 5PM

7AM – 12PM
Monday – Friday

Abington – 605 North Bethlehem Pike, Lower Gwynedd 7AM – 3PM Monday – Friday
Abington—721 Arbor Way, Blue Bell CLOSED  
Abington Urgent Care – 1820 Bethlehem Pike, Flourtown CLOSED  
Abington – 118 Welsh Rd, Horsham CLOSED  
Abington - 8250 Old York Rd, Elkins Park CLOSED  
Abington - Rydal Square, Jenkintown 7AM – 3PM Monday - Friday
Abington – 225 Newtown Rd., Warminster 7AM – 3PM

8AM – 12PM
Monday – Friday

Abington - 1010 Horsham Rd., North Wales CLOSED  
Abington - 408 Huntingdon Pike, Rockledge 7AM – 3PM Monday - Friday
Abington - 1380 Easton Road, Warrington CLOSED  
Abington – 2729 Blair Mill Rd., Willow Grove 6:30AM– 2:30PM Monday – Friday
Abington Urgent Care – 2603 Easton Rd., Willow Grove CLOSED  

Blood donations are not only safe, but necessary at this time. If you are eligible to donate, you can sign up here: 

Jefferson Blood Donation Center


Last Updated: 01/12/2022

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