Please know that every patient is unique -- as is the circumstance surrounding their care. Our care teams will always compassionately consider those circumstances when making decisions about visitor/ family presence.
- If you are a family member, visitor or support person you should wear your own face covering at all times when entering our facilities. This protects you, our patients and our staff. Face coverings can be made from a variety of materials, including cloth.
- If you do not have a face covering, a facemask will be offered to you. If you are unable to wear a mask for protection, you should not visit our facilities**. Your safety and the safety of others is really important.
- When you are in our facilities we ask that you please wash your hands often, and limit touching surfaces in patient care areas.
- We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms. If you have symptoms we will ask you to delay your visit.
** If you are unable to visit a patient in person, our staff can help set up a video visit with the patient through the use of technology.
Visiting non-coronavirus patients
- As mentioned above you must wear a face covering at all times.
- When visiting a patient, we will ask you to please stay in the room except for your own basic personal needs (ex: food, using the restroom).
- We will welcome one visitor at a time. Several exceptions are listed below:
- ED/clinics/surgeries/procedures – one support person will be permitted
- Maternity – one support person will be permitted every 24 hours
- Neonatal ICU – two parents or guardians will be permitted every 24 hours
- Pediatrics/minors who are patients – one parent or guardian may stay with the minor
- Patients with physical, intellectual, developmental disabilities and/or cognitive impairments - one support person will be permitted every 24 hours. (For patients with lengthy hospitalizations, the patient or family/caregiver may assign two support people, but only one support person may be present at a time.)
- End-of-life – the number of visitors will be determined by the care team after discussions with the immediate family.
Visiting coronavirus patients (or patients with coronavirus symptoms)
- To protect you and our patients, visitors are not allowed. However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.
Patients who leave the hospital:
- A patient who has coronavirus or symptoms of coronavirus, will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
- A patient who does not have coronavirus may have one visitor/support person who can be with the patient as he or she leaves the unit and is brought to the vehicle. If there is a second visitor, that individual should stay in the vehicle.